3 Core Components of SAP Business One annual Maintenance

Software Maintenance is a key component of any SAP Business One deployment…but what should you look for?

For many users of SAP Business One, annual maintenance renewal becomes front of mind around this time of year as they start to receive reminders from their providers that their software maintenance is due for renewal.

As with most, if not all business expenses, SAP Business One annual maintenance is an area that will often be reviewed and the value for money that you receive will be rated against the other potential expenditures that the business has and for many businesses this can be a significant area of expenditure.

So what are the key areas that your SAP Business One annual maintenance and your provider should be delivering for you?

That’s what we want to cover in this blog…

SAP Business One Software Updates and New Features

Fortunately, this is an area where SAP Business One is delivering particularly strongly on. If you have been a user of the software for many years you’ll know that the number of your fellow users has been growing strongly – from 3000 companies back in 2005 to more than 60, 000 small and midsize business now in 2016 and that is driven in part by the fact that the software is continually being enhanced and expanded with both new features as well as technology upgrades that drive even more value like SAP HANA as the underlying database.

Regular service packs are delivering these enhancements as well as ensuring that any software issues (every solution has them) are addressed and resolved as quickly as possible. As an example, the latest Service Pack release for SAP Business One Version 9.2, Service Pack 4, delivered a number of outstanding new features – that’s the second area that needs to be considered.

Proactive Education and Communication

Your SAP Business One partner will learn about the new features and functions in the software as part of their relationship with the vendor and is then responsible for ensuring that you, as a customer are educated and informed about these new benefits. Unfortunately for many partners, they are more focused on finding new customers vs looking after their existing customers and helping them get the most value from their existing investments.

So it’s critical that when you are looking for a provider of SAP Business One annual maintenance and support that you consider how this is delivered. At Leverage, for example, we constantly run education sessions for our customers, build videos that demonstrate the new features and write blogs and newsletters to share this information with our customers.

Here are some examples of content we have delivered in the last 60 days alone to our customers (and anyone that wants to read the blogs or watch the videos)

New Features in SAP Business One 9.2 SP4

SAP Business One 360 Degree Customer Dashboard

Active Support and ProActive Monitoring

Access to support services is another key piece – even the best software or smartest user will need help from time to time so you’ll need to be sure that you have access to top-class telephone support services via a 1 300 or free call number with a service level agreement on response times and defined issue escalation processes.

The final component is something that SAP Business One is particularly strong in and that is the provision of tools and systems that help to proactively manage the performance and stability of your core business platform. In the case of SAP Business One that is called the Remote Support Platform or RSP.

I have included a video in this post that explains what the RSP is and what it does.

If you have any questions about the services and maintenance programs that the team at Leverage Technologies offer for SAP Business One in Sydney, Melbourne or Brisbane and the surrounding areas please call us on our hotline number – 1 300 045 046 – we’ll be happy to explain more.