SAP Business One Support – If your business uses SAP Business One then one of the most important decisions you will make is choosing the right SAP Business One partner for your ongoing support, training and system upgrades.
I have been involved with SAP Business One implementation, support and solutions delivery for eleven years and over that time I have seen massive, positive changes in the SAP Business One solution. It keeps getting better and better to be an SAP Business One customer.
And with the latest release of SAP Business One 9.3, users can benefit from a more comprehensive and better functioning ERP.
SAP Business One support and
annual maintenance – what to expect:
1. SAP Business One product/version updates. During 2015 /2016 we have seen the release of SAP Business One 9.1 and 9.2 – two great new versions of SAP Business One adding lots of great new functionality. The team at Leverage technologies has written various blogs about these product releases. Top 3 Features of SAP Business One 9.2 / As part of your SAP Business One support and maintenance plan you should have access to the latest product releases from SAP. These product releases typically address a number of key customer requirements:
a. New technology – make use of the latest technologies from SAP and other third-party providers. Think of recent technology enhancements – cloud, mobility, SAP HANA. These technology enhancements can help your business provide better customer service and improve your bottom line.
b. Functional enhancements – SAP release regular functional enhancements for SAP Business One. Recent examples include manufacturing resource management, project accounting, SAP Lumira reporting and more. These functional enhancements, across most aspects of SAP Business One, can help your business run better.
c. Support – it is easier to provide SAP Business One support when your business is running an up-to-date version of SAP Business One. Get better quality, quicker results to your support queries by maintaining a recent version of SAP Business One.
2. Support – a critical component of any annual maintenance plan is support. At some point in time users of SAP Business One will require support. Support requirements can range from a basic “how do I” enquiry through to a time-critical business support issue. Either way, you want to know that you can receive immediate responses to your SAP Business One support queries. Not all SAP Business One support agreements are the same – take some time to see what is included in your SAP support program.
3. Access to SAP Online customer portals. SAP provides access to multiple online portals for development, support and consultancy. As an SAP Business One customer, you can leverage these great tools. Join the online community of SAP Business One customers to help streamline your implementation and support of SAP Business One.
4. SAP Business One online training. Give your users access to online training for SAP Business One. When a new employee starts with your business why not give them access to SAP Business One online training. These 20 – 40 minute sessions focus on each functional area of SAP Business One and give users base product knowledge to get them started on SAP Business One.
5. Leverage free online training. The team at Leverage Technologies offers customers free online training. These sessions are typically held once a month. Topics are chosen by Leverage customers. Examples of recent training sessions are available on the Leverage technologies YouTube channel.
6. Account management. The team at Leverage Technologies encourages regular customer contact – both telephonically and on-site. These discussions focus on SAP Business One updates, support, new technologies and general business improvement.
As you can see, your SAP Business One partner can add real value to your business through constant improvement. Keep investing in SAP Business One and you will get the rewards.
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